Policies

Please skim through our policies before sending an email. We have tried to make this policy sheet as comprehensive as possible to cover any general questions you may have.

Local pickup is preferred to shipping. We are located in central Massachusetts which is relatively accessible to most of New England; we also travel to Keene, New Hampshire on a regular basis and attend many of the New England reptile shows. We are happy to work with you to arrange pickup of your snake.

Shipping of live reptiles will be done through UPS via Shipyourreptiles.com. We charge exact shipping, which varies depending on location but will generally be approximately $30-40 for a baby snake. Shipping is available only when the weather is acceptable on both our end and yours.

In general, prices on babies produced here are firm, though discounts are sometimes available on purchases of two or more animals. Cash on pickup is the preferred method of payment, though we will also take PayPal payments or postal money order.

All animals must be paid for in full before leaving our home.

All babies will have fed at least three times before leaving my home, preferably more. I will hold a baby for up to two weeks, for no extra charge, with a 25% deposit via PayPal. This deposit is nonrefundable – if you change your mind about buying the animal, you forfeit your deposit. However, the deposit is transferable – you can apply this deposit to another animal in the future, should you choose to back out of the current transaction.

A 25% PayPal deposit will hold a baby snake that has not yet fed until such time as it is ready to leave my home and go to yours. This deposit is refundable only if I am unable to complete the transaction on my end (it can also be transferred to a future baby of your choice, if you prefer). The baby must be paid for in full within one week of its third meal and picked up or delivered within two weeks.

I cannot accept monetary deposits for animals that are unborn; however, if you are interested in an animal I am happy to put your name in a waiting list with no obligation.

Trades are occasionally considered; trade values are generally higher than stated cash values. Trades will only be accepted from experienced reptile owners who are looking to diversify their stock. Please be realistic with your trade offers. I am probably not going to be interested in your normal male ball python, your one-eyed African Rock python, or your problem-feeder boa.

Guarantees

All babies produced here are guaranteed healthy for one  full week (7 days) from the date of purchase. Should anything go wrong with the health of the animal within that week, please contact us immediately and we will work with you to remedy the situation. If need be, we will replace your pet or, if a suitable replacement is not available, offer you a full refund. Ill animals must be returned to us to qualify!

We cannot be responsible for husbandry errors, such as improper diet, improper caging, mismatched cagemates, etc.. We also cannot be responsible for health issues that occur after 7 days, as there is no way of knowing, at this point, where the cause of illness was generated. However, we are always available to help new pet owners, so if you have a question about your new pet please do not hesitate to contact us.

Any baby that is labeled as a gene carrier is guaranteed to be 100% heterozygous for that gene. In addition to the pedigree (if available), you will be provided with a written statement of genetics stating the animal's genetic background.

Any baby that is labeled as a possible gene carrier is just that – a possible gene carrier. There are no guarantees on the genetics of these animals, and the pedigree provided will be the only proof of genetic background.